Frequently Asked Questions

Visit our registration page when enrollment is open. You'll need to create an account, provide student information, select a location, and complete payment.

We accept credit/debit cards and bank payments (ACH). Card payments are processed immediately. ACH bank transfers typically take 3–5 business days to clear.

In Stripe test mode, choose Bank Transfer (ACH) and use Stripe’s sandbox bank details during checkout. For manual QA, Stripe supports routing number 110000000 with a test account number such as 000123456789. The payment will enter ACH processing without charging a real bank account.

Yes! During registration, you can add multiple students in a single session. Each student will receive their own receipt.

Sign in to the Parent Portal using your email. Your receipts are available for download on your portal dashboard next to each registration. For ACH bank transfers, receipts are issued once the bank transfer clears (typically 3–5 business days after registration).

If your payment fails, you'll receive an email with a link to retry. You can also retry from your Parent Portal. Your registration spot is held during a grace period.

Please contact our support team for refund requests. Refunds are processed to your original payment method and may take 5–10 business days to appear on your statement.

Sign in to the Parent Portal and navigate to the Children section to update student information. If you need to correct information on a receipt, contact support.

Check your spam/junk folder first. If you still can't find it, sign in to your Parent Portal — your registration status and receipts are always available there. You can also contact support for help.

Sign in to your Parent Portal and click "Contact Support" to submit a ticket. You can also email us at [email protected] or call 954-646-5903.